FAQS
Frequently Asked Questions
We know choosing the right supplements is an important decision. To help you feel confident, we’ve answered some of the most common questions about our products, ingredients, and processes. If you don’t find what you’re looking for, our team is always here to assist you.
What is the minimum order quantity (MOQ)?
Our standard MOQ is 1,000 units per product for private label orders. For distribution, MOQ depends on product category and country.
What is your average lead time?
Lead times are usually 4–6 weeks after design approval and payment confirmation.
Do you offer exclusive distribution rights?
Yes, exclusivity can be discussed based on order volume and market potential.
Which certifications do your products have?
Our products are manufactured under HACCP and GMP standards. Many are certified Organic and Vegan.
Can you create custom formulations?
Yes, we can develop tailor-made liposomal or organic products for your brand.
Do you provide marketing support?
Yes, we share product images, descriptions, and training materials to support your sales
Which packaging options are available?
We offer bottles, sachets, and capsules depending on the product. Custom packaging can be arranged.
Can I use my own design for the labels?
Absolutely. You can provide your own artwork, or our design team can assist.
How do you ship orders internationally?
We work with reliable logistics partners to ensure safe and timely delivery worldwide.
Do you handle customs documentation?
Yes, we provide all necessary product documentation (CoA, MSDS, labels, certificates).
What payment terms do you offer?
Payment is made 50% upon order and 50% before goods are released.
Can I order samples before committing?
Yes, samples are available. We charge samples at distribution price, but the cost is deducted from your first order.
What shelf life do your products have?
- Liquid liposomal supplements (bottles):18–24 months
- Liposomal sachets:24 months
- Capsules:3 years
Are your liposomal supplements soy-free?
Yes, we use sunflower lecithin – no soy
Do you also produce for pets (B2B)?
Yes, our Holy Animals line includes liposomal supplements for pets, available for distribution or private label.
What are the storage and transportation conditions?
- Storage:Keep tightly closed in a cool and dry place (< 60% RH).
- Transportation:Temperature must not go below 4 °C and not exceed ambient temperature. For liquids, the maximum transport temperature is 20 °C, unless specified otherwise.
